INTERNET BILL PAYMENT FAQ
Is the Payment website Case Sensitive?
No, you may use UPPER or lower case or a combination when typing your last name and the billing information for the credit card.
What forms of payments are accepted?
Visa or MasterCard. Debit cards with the Visa or MasterCard Logo are accepted.
Will you automatically bill my credit card each month for the amount of my bill so that I dont have to remember to pay it?
Yes, you may enroll in our Auto Pay program. Auto Pay is a convenient system that you can use to conveniently make your payments on time and eliminate late fees. The amount due on your account will be conveniently charged to your credit card on the 15th of each month. Log into your account and simply click on enroll in Auto Pay.
May I find my account history online?
Your account history online will show your current total amount due and your recent online payment history only.
Do I have to pay my total account balance or can I just pay my past due balance?
Bills are due when produced. The system automatically fills in your total account balance as your payment amount; however, you may make a payment of any amount (from$1.00 up to $200.00 above your current account balance) at any time. NOTE: Past due balances should be paid in full immediately due to the fact that your BCPSSD service is already scheduled for termination. Failure to pay the past due balance before the Termination Date may result in loss of service and additional fees.
In the event you only pay the past due balance, the remaining balance is subject to a 10% penalty.
I could not access my account to make a Payment-what is wrong?
Be sure that you enter the account number and the last name exactly as it appears on the bill. If your last name is misspelled on the bill-it will be necessary to spell it exactly as it appears on your bill. Please contact the office at 304-263-8566 during normal business hours, 8:00 a.m. 4 p.m. Monday Friday excluding holidays to have the spelling corrected. For all other internet payment issues please contact our support desk at support@e-complish.com during normal business hours 8:00 am 5:00 pm Monday Friday excluding holidays.
I am going out of town for 2 months can I prepay my bill?
Yes. You can make an over payment which would create a negative balance and your BCPSSD bill will be presented against the negative balance. Or you can enroll in Auto Pay for the duration of the time you will be away.
I clicked Process Credit Card Payment 2 times-will my credit card be charged 2 times?
When you click Process Credit/Debit Card Payment the first time it deactivates so that you are unable to make multiple payments.
I clicked the back arrow and my Internet browser and it brought my account information back up after my payment was approved-do I need to click process credit card payment again?
No, if you received a message saying APPROVED then your payment was accepted. If you click the back arrow on your internet browser and then click Process Credit/Debit Card Payment again, your payment will be made twice. Please do not use the back and forward arrows on your internet browser when making payments.
I have 2 accounts-how can I pay both of these?
You will need to setup both accounts for online payment. After setting up your initial account, you can click on NEED TO ADD ANOTHER SEWER ACCOUNT. This will provide instructions on adding an additional sewer account for payment.
I need to pay a security deposit, CIF (Capacity Improvement Fee) and/or a reconnect fee. May I pay those online?
No, only outstanding account balances may be paid online. If you are signing up for new sewer service or reactivating an old sewer service you must contact the office between normal business hours 8:00 a.m. 4:30 p.m. Monday-Friday excluding holidays and pay the applicable fees.